Pizza Driver Saves Customer Who Missed Her Daily Order

In February 2011, Susan Guy did something most people wouldn't think twice about. As a pizza delivery driver in Memphis, Tennessee, she'd been bringing a large pepperoni pizza to the same customer—82-year-old Jean Wilson—every single day for three years. So when Wilson's daily order suddenly stopped, Guy knew something was terribly wrong.

After three days without hearing from her regular customer, Guy insisted her boss let her check on Wilson. "Clock me out if that's what you gotta do," she told him. What she found when she arrived at Wilson's home would validate every ounce of her concern.

When No One Answered

Guy knocked on doors and windows. No response. She talked to neighbors who confirmed they hadn't seen Wilson leave her house in days. That's when Guy made the call that would save a life—she dialed 911.

Police arrived and found Jean Wilson on the floor where she'd been lying helpless since Saturday. She had fallen and couldn't reach a phone to call for help. She'd been trapped for three days.

More Than Just a Delivery Driver

Guy's quick thinking wasn't just professional instinct. She told NBC's TODAY show that caring for her own elderly mother—who had passed away two years earlier after battling cancer—made her especially aware of what could happen to seniors living alone. "My mother had cancer, and twice she had fallen while she was with me," Guy explained.

That personal experience turned a routine delivery job into a lifesaving mission. Guy wasn't just delivering pizzas; she was checking in on someone who had become part of her daily routine, someone who mattered.

A Daily Pizza, A Daily Connection

Think about it: three years of daily pizza deliveries. That's over 1,000 pizzas. Most of us wouldn't notice if a customer we saw that often missed a day or two. But Susan Guy did notice, and she cared enough to act on her concern.

Wilson was taken to St. Francis Hospital in non-critical condition, thanks entirely to Guy's refusal to ignore her gut feeling. The story spread across national news, with Guy being hailed as a hero—though she likely saw herself as just doing what anyone should do.

In a world where we're increasingly disconnected despite being more "connected" than ever, this story reminds us that paying attention to the people around us can literally save lives. Sometimes the most meaningful relationships develop in the most unexpected places—like between a pizza delivery driver and her most loyal customer.